As a small business owner, you are probably being told frequently that you need to invest in a CRM . But what the heck is a CRM anyway?! CRM is short for Customer Relationship Manager. Its basically software that allows you to track your business relationships without losing your mind in the process. Its essentially your BBFF (Best Business Friend Forever). You could also look at it as the lifeblood of your business but I dont want to freak you out. CRMs have been around almost as long as databases. In the beginning,... Read More